privacy policy
Last Updated: 29 October 2025
This Privacy Policy applies to Bel Dgital and all services provided through it. In this document, “we,” “us,” and “our” refer to Bel Digital / Belinda Irvine.
We are committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and other applicable privacy laws. Guidance on the APPs is available from the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.
1. What is Personal Information?
“Personal Information” has the meaning in the Privacy Act 1988 (Cth) and includes information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in a material form or not.
We do not knowingly collect information about children or minors, and our services are not intended for individuals under 16 years of age.
2. What We Collect
The Personal Information we collect depends on your interactions with us and may include:
- Name, business name and job title
- Email address and phone number
- Billing and payment details
- Enquiry and support information
- Website usage data (IP address, device, browser, pages viewed, referring sites, timestamps)
- Marketing preferences and survey responses
We do not intentionally collect sensitive information (such as health information, religious beliefs, or political opinions). If such information is ever collected, it will be with your consent or as required by law.
3. How We Collect Information
We collect information when you:
- Submit forms on our website
- Contact us by email, phone, or in person
- Subscribe to newsletters or updates
- Purchase services or make payments
- Engage with our online content or ads
We also automatically collect information via:
- Cookies – small text files stored on your device
- Pixels and web beacons – used for analytics, remarketing, and measuring engagement
- Server logs – recording technical details of visits
4. Cookies and Similar Technologies
We use cookies and similar technologies for:
- Necessary functions – site security, logins, forms, payments
- Analytics – usage statistics, performance, service improvement
- Personalisation – remembering preferences and settings
- Advertising/remarketing – serving relevant ads via platforms such as Google Ads
You can control cookies through your browser settings. Disabling cookies may limit functionality.
For Google Ads remarketing, you can opt out at:
5. Why We Collect and Use Information
We collect and use Personal Information to:
- Provide and improve our services
- Respond to enquiries and support requests
- Process payments and manage accounts
- Send updates, service notices, and marketing (with opt-out options)
- Conduct analytics and business reporting
- Comply with legal obligations and enforce terms
6. Direct Marketing
We may send you marketing communications where permitted by law. You may opt out at any time by using the unsubscribe link in our emails or by contacting us.
7. Third-Party Service Providers
We share Personal Information only with trusted third parties who help us operate our business. These may include providers of:
- Website hosting and cloud storage
- Analytics and performance tracking
- Payment processing
- Email and communication services
- Security and technical support
- Advertising platforms
Third parties may access Personal Information only as needed to perform services for us and must protect it.
8. Overseas Disclosures
Some service providers may be located outside Australia. Where we disclose Personal Information overseas, we take reasonable steps to ensure recipients are subject to privacy obligations substantially similar to the APPs, or we obtain your consent where appropriate.
Our primary hosting is located in Australia.
9. Retention of Personal Information
We retain Personal Information only as long as necessary for the purposes set out in this policy or as required by law. When no longer needed, we take reasonable steps to de-identify or securely destroy it.
10. Security
We implement administrative, technical, and physical safeguards to protect Personal Information, including:
- Encryption of data in transit
- Access controls and limited personnel access
- Monitoring and cyber security measures
No method of online transmission or storage is completely secure, but we take reasonable steps to protect against loss, misuse, or unauthorised access.
11. Access and Correction
You may request access to or correction of the Personal Information we hold about you. We may need to verify your identity before actioning your request. We will respond within a reasonable timeframe and, if we refuse a request, we will provide an explanation.
12. Anonymity and Pseudonymity
Where lawful and practicable, you may interact with us anonymously or using a pseudonym (for example, when making a general enquiry). Some services may require identifying information.
13. Complaints
If you have a concern about how we handle your Personal Information, please contact us first at Bel Digital Support. We will investigate and respond. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via https://www.oaic.gov.au.
14. Changes to This Policy
We reserve the right to update this Privacy Policy from time to time. If changes are material, we will provide reasonable notice (for example, by posting on our website or emailing you). Your continued use of our services after the effective date signifies your acceptance of the updated terms and conditions of the policy.
15. International Residents (GDPR)
We do not specifically target customers in the European Union. If you are located in the EEA and GDPR applies, you may have additional rights, including access, rectification, erasure, restriction, portability, and objection. Requests can be made to Bel Digital Support.
16. Contact Us
Bel Digital
Email: Bel Digital Support
